. "1978-07-26"^^ . "Mrs Holt was an elderly customer of Fairclough and Langton when the firm was on its downers for having lost three thousand pounds plus profits on a hotel job when the latter's owners went bust. Len Fairclough and Ray Langton decided desperate measures were needed and planned to undertake emergency call-out work with high call-out charges to cover their losses. Mrs Holt was their first customer, asking them to come out to fix a blocked-toilet. Len easily completed the work but couldn't bring himself to charge her the intended \u00A330. He told her that some firms were cowboys who would rip her off and subsequently only charged the nervous woman an extra pound on the usual \u00A34 sum. Relieved, Mrs Holt said that was more than reasonable and that she'd liked Len's face as soon as she'd seen him!"@en . . "Mrs Holt"@en . . . "Mrs Holt was an elderly customer of Fairclough and Langton when the firm was on its downers for having lost three thousand pounds plus profits on a hotel job when the latter's owners went bust. Len Fairclough and Ray Langton decided desperate measures were needed and planned to undertake emergency call-out work with high call-out charges to cover their losses. Mrs Holt was their first customer, asking them to come out to fix a blocked-toilet. Len easily completed the work but couldn't bring himself to charge her the intended \u00A330. He told her that some firms were cowboys who would rip her off and subsequently only charged the nervous woman an extra pound on the usual \u00A34 sum. Relieved, Mrs Holt said that was more than reasonable and that she'd liked Len's face as soon as she'd seen him!"@en . "1"^^ . "Mrs Holt"@en . . . . . .