About: Update:Blog - Community Management: Volunteer Moderators   Sponge Permalink

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Hello, I’m Mod Hohbein. I’ve been a member of the RuneScape Community Management team for a few years and, in this blog entry, I’m going to talk to you about one of the core areas the Community Management team focus on, which, notoriously, we’ve always been quite secretive about: no, not coffee to milk ratios; volunteer moderators. Most people reading this will think they have a good idea of what a moderator is and what we want from our moderators. They report people, mute people, and generally stop rule breaking in-game and on the forums, right?

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rdfs:label
  • Update:Blog - Community Management: Volunteer Moderators
rdfs:comment
  • Hello, I’m Mod Hohbein. I’ve been a member of the RuneScape Community Management team for a few years and, in this blog entry, I’m going to talk to you about one of the core areas the Community Management team focus on, which, notoriously, we’ve always been quite secretive about: no, not coffee to milk ratios; volunteer moderators. Most people reading this will think they have a good idea of what a moderator is and what we want from our moderators. They report people, mute people, and generally stop rule breaking in-game and on the forums, right?
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Project
  • Community Management
Date
  • 2009-07-24(xsd:date)
Author
  • Mod Hohbein
Title
  • Volunteer Moderators
abstract
  • Hello, I’m Mod Hohbein. I’ve been a member of the RuneScape Community Management team for a few years and, in this blog entry, I’m going to talk to you about one of the core areas the Community Management team focus on, which, notoriously, we’ve always been quite secretive about: no, not coffee to milk ratios; volunteer moderators. Most people reading this will think they have a good idea of what a moderator is and what we want from our moderators. They report people, mute people, and generally stop rule breaking in-game and on the forums, right? Not quite! We’ve changed our focus and, now, instead of focussing mainly on reporting things to us, our moderators are concentrating on getting involved in the community and encouraging other players to do the same. We’ve always made it clear that they’re players first, moderators second, and this change in direction will really emphasise that. The RuneScape community is made up of an incredibly creative, vibrant bunch of people who belong to all sorts of sub-communities. Rather than trying to rule these communities with an iron fist, we want to encourage them, and encourage players to join them, and we’ll be doing that with the help of our moderators. Moderators are, of course, still able to escalate dodgy situations straight to us. This combined with their silver crown means that they’re able to deter and help remove rule breakers from the game in a flash, which is unquestionably important. Later in this blog, we’ll talk about growing the mod community, and this is something that will really help reduce the amount of reporting that moderators have to do, allowing them to focus much more on community involvement. Going from a team of several thousand moderators who’ve always been asked to concentrate on reporting things, to a team who focus more on community involvement, is no small task. In doing so, we’ve looked at two key areas:
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