He makes his only appearance at the beginning of the game while driving the prisoner transport bus. Along the way, Sanchez starts to ask Murphy Pendleton a question, and Anne Marie Cunningham yells at them to stop talking. Koons turns around momentarily to look at the commotion, and turns back around to discover the road ending at a cliff. Panicked, he swerves the bus, causing it to roll over and tumble down off the cliff into Silent Hill. He disappears from the bus afterwards.