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  • Call volume (telecommunications)
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  • In telecommunications, call volume refers to the number of telephone calls made during a certain time period. Depending on context, the phrase may refer to either the number of calls made to a specific physical area or telephone number (such as an emergency service) or the number of calls made between two or more areas (e.g. cities). Various formulas exist to forecast the number of calls that might be made; another key distinction concerns whether long or short-term trends are to be predicted.
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abstract
  • In telecommunications, call volume refers to the number of telephone calls made during a certain time period. Depending on context, the phrase may refer to either the number of calls made to a specific physical area or telephone number (such as an emergency service) or the number of calls made between two or more areas (e.g. cities). Various formulas exist to forecast the number of calls that might be made; another key distinction concerns whether long or short-term trends are to be predicted.