| Property | Value |
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| rdfs:label | - Desktop incident resolution gap (deleted 19 Aug 2008 at 17:10)
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| rdfs:comment | - The desktop incident resolution gap is the void of a technical support knowledge base across an organization’s internal or external help desk. As a result, computer users that call-in or log-in remotely to seek help experience longer wait times, multiple rep transfers, and often unsettled technical issues as the IT support knowledge base isn’t centralized and readily accessible. Organizations need this critical information to improve IT support efficiencies and customer service to successfully compete in today’s user-centric world, as overall customer satisfaction hinges on an organization’s ability to quickly resolve end user problems.
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| dbkwik:speedydeletion/property/wikiPageUsesTemplate | |
| abstract | - The desktop incident resolution gap is the void of a technical support knowledge base across an organization’s internal or external help desk. As a result, computer users that call-in or log-in remotely to seek help experience longer wait times, multiple rep transfers, and often unsettled technical issues as the IT support knowledge base isn’t centralized and readily accessible. Organizations need this critical information to improve IT support efficiencies and customer service to successfully compete in today’s user-centric world, as overall customer satisfaction hinges on an organization’s ability to quickly resolve end user problems.
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