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rdfs:comment | - Office of Management and Budget, Guidance on Streamlining Service Delivery and Improving Customer Service (OMB Memorandum M-11-24) (June 2011) (full-text).
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abstract | - Office of Management and Budget, Guidance on Streamlining Service Delivery and Improving Customer Service (OMB Memorandum M-11-24) (June 2011) (full-text).
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