| Property | Value |
|---|
| rdf:type | |
| rdfs:label | |
| rdfs:comment | - SATMAP Inc. is a technology company with headquarters in Washington, D.C. Founded in 2006, the call center routing technology uses behavioral data analytics, customer analytics, artificial intelligence and pattern recognition. On March 24, 2015, SATMAP Inc. announced its partnership with McKinsey Solutions.
|
| dcterms:subject | |
| foaf:homepage | |
| dbkwik:wa/property/wikiPageUsesTemplate | |
| location country | |
| Logo | |
| Name | |
| Type | |
| Area served | |
| location city | |
| Foundation | |
| Key people | - Zia Chishti, Founder and Interim CEO
|
| Homepage | |
| Industry | - Call Center Technology, Enterprise Analytics
|
| abstract | - SATMAP Inc. is a technology company with headquarters in Washington, D.C. Founded in 2006, the call center routing technology uses behavioral data analytics, customer analytics, artificial intelligence and pattern recognition. SATMAP builds call routing software to interface with existing telephony infrastructure in a contact center. Mathematical algorithms are built using information from internal and external databases. Variable inputs include customer and agent profiles from CRM data, switch information, commercial and public databases, and personality surveys taken by contact center agents. When the technology is active in the call queue, SATMAP leads to increased sales, reduced costs and improved customer satisfaction. SATMAP utilizes a patented on-off benchmarking process that sets the SATMAP technology to alternate on and off at regular call-based or time-based intervals. The goal of the controlled on-off cycling is to measure the impact of active SATMAP technology versus inactive SATMAP technology on various contact center performance metrics and agent interactions. SATMAP, Inc. holds four US patents. On March 24, 2015, SATMAP Inc. announced its partnership with McKinsey Solutions.
|
